Refund Policy

Fairy Craft Events is committed to delivering magical experiences with care and precision. While we strive to accommodate changes and cancellations wherever possible, all bookings and purchases are subject to the terms outlined below.
By confirming a booking or placing an order with Fairy Craft Events, you acknowledge and agree to the following:
Non-Refundable Services: Due to the bespoke nature of our event styling, signage, and hire items, all payments are non-refundable once confirmed, unless otherwise stated in writing.
Cancellation Requests: Requests for cancellation must be submitted in writing. Acceptance of cancellations and any potential refund or credit is at the sole discretion of Fairy Craft Events and may be subject to administrative fees.
Force Majeure: Fairy Craft Events shall not be held liable for cancellations or disruptions caused by events beyond our control, including but not limited to extreme weather, illness, or venue restrictions. In such cases, we will work with you to reschedule or offer a credit where feasible.
Client Responsibility: It is the client’s responsibility to review all booking details, proofs, and timelines. Failure to provide required information or approvals within the agreed timeframe may result in forfeiture of services without refund.
Policy Updates: This refund policy is subject to change without prior notice. The version in effect at the time of booking will apply.
If you have any questions or concerns, we’re always here to help. Please contact us directly for clarification before confirming your booking.
 
​

Refund Policy 

At Fairy Craft Events, we pour heart and magic into every detail of your celebration. We understand that plans can change, and we aim to be as flexible and fair as possible while ensuring our team and resources are protected. Please read our refund policy carefully before booking.
​
Deposits & Booking Fees
All bookings require a 40% non-refundable deposit to secure your date and services. This deposit covers initial planning, design time, and reserving your chosen items. 
Cancellations
Cancellations made more than 30 days before your event will receive a refund of any payments made beyond the deposit.
Cancellations within 15- 30 days of the event are non-refundable, as your items and time slot have been fully allocated.
Changes & Rescheduling
We’ll always do our best to accommodate date changes, subject to availability.
If rescheduling is not possible, our standard cancellation terms apply.
Custom & Bespoke Items
Custom signage, props, or décor pieces are non-refundable once production has begun.
If a bespoke item is cancelled before production, we may offer a partial refund at our discretion.

Balloon Garland Policy

Balloon garlands are crafted with specially sourced materials to suit your chosen colours and design, because these supplies are purchased and prepared immediately after your booking, balloon garland orders are non‑refundable.

We kindly ask that you confirm your design and event details before placing your order, as this ensures we can bring your vision to life without delay.
Delivery & Setup Issues
If Fairy Craft Events is unable to deliver or set up due to unforeseen circumstances on our end, a full refund will be issued.
If access or setup is hindered due to client-provided details (e.g., incorrect venue info, restricted access), refunds will not be issued.
Damage or Loss
Refunds will not be issued for items damaged or lost during your event. Please refer to our Damage & Loss Policy for full details.
We’re here to make your day magical, and we’ll always approach changes with kindness and care. If you have any questions or need to discuss your booking, please reach out—we’re happy to help.
​

​

​