Terms & Conditions

 These Terms & Conditions outline the important details you need to know when booking our services or using our website. By engaging with us—whether online or in person—you agree to the following:
1. Booking & Payment
A non-refundable deposit is required to secure your booking. This will be deducted from your final balance.
Full payment is due 14 days before your event date. Late payments may result in cancellation.
We accept payment via card or bank transfer, We’re delighted to accept American Express. Please note that, due to higher processing costs, a small fee may apply when paying with Amex. We’ll always let you know in advance so there are no surprises.
2. Cancellations & Changes
Cancellations made more than 30 days before your event will not incur further charges, but your deposit will be retained.
Cancellations within 15- 30 days of the event are non-refundable, as your items and time slot have been fully allocated.
We’ll always do our best to accommodate changes, but they’re subject to availability and may incur additional costs.
3. Hire Items & Responsibilities
All hire items remain the property of Fairy Craft Events.
Clients are responsible for any loss or damage to hired items during the hire period. Charges may apply for repair or replacement.
Items must be returned in the condition they were delivered. Please treat them with care—they’re part of the magic!
4. Setup & Collection
We’ll agree a setup and collection time with you in advance. Please ensure access is available at the agreed times.
Additional charges may apply for out-of-hours setup or collection, or for waiting time if access is delayed.
5. Safety & Liability
While we take every care to ensure our items are safe and secure, clients are responsible for ensuring the safety of guests around our props and décor.
Fairy Craft Events is not liable for any injury, loss, or damage arising from misuse of our items.
The hirer must ensure the rental is supervised at all times by a responsible adult (18+). Fairy Craft Events staff do not supervise events and accept no liability for incidents where supervision is absent.
Adults and children must not lean, climb, or sit on the hired equipment.
Strictly no alcohol or drug use near the hired equipment. Fairy Craft Events accepts no liability for damage or injury caused under the influence.
The hirer must take all reasonable steps to protect the equipment from damage and, most importantly, ensure children are kept safe from harm.
Equipment must be kept clean and dry. Any spillages must be cleaned immediately. Professional cleaning charges may apply if equipment is returned in unsuitable condition.
The hirer is responsible for the safe keeping of our equipment. Charges will apply for theft, damage, or missing items.
Only Fairy Craft Events staff are authorised to collect the equipment. Under no circumstances should any of the equipment be handed over to anyone other than our staff. If you are unsure of any staff member collecting, please contact us directly on 07961702528.
6. Photography & Promotion
We love showcasing our work! Unless otherwise agreed, we may use photos of your event for our website and social media.
If you’d prefer us not to share images, just let us know—we completely respect your privacy.
7. Website Use
All content on this site (including images, text, and designs) is the property of Fairy Craft Events. Please don’t copy or use it without permission.
We do our best to keep everything accurate and up to date, but we can’t guarantee that all information is error-free.
8. Privacy
We take your privacy seriously. Please see our Privacy Policy for details on how we collect, use, and protect your information.
9.Damage Deposit
To keep our props and décor looking magical for every celebration, some of our equipment requires a refundable damage deposit.
The deposit amount will be confirmed at the time of booking and is payable alongside your hire fee.
Deposits are returned in full once the equipment is collected in the same condition it was delivered.
If damage, loss, or excessive cleaning is required, the cost will be deducted from the deposit.
Where repair costs exceed the deposit, the hirer will be liable for the balance.
 This policy ensures our items remain pristine for future events while giving you peace of mind that your deposit will be safely returned when everything is cared for responsibly.